Bug Report Access

43

Now Implemented!

Description

Allow Service Centers to access the customer’s “bug reports”. Currently, they are only sent to engineering.

Competitive/Pricing/Notes

This may allow the service center to track and troubleshoot some issues.

Status

As of 2020, and likely sometime earlier, the service can access the bug report log.  I’m not sure they can access the audio portion, but that’s not all that important when resolving a problem when you explain it to the service advisor.

lightly edited by moderator
Category: CY3XS Applies to:
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     Created 4-Apr-2018
Archer
362

1 Comment

Would be nice to have them be viewable/editable in the car. Capturing text is nice so that while driving you capture the point in time when the bug showed itself, but WAY TOO OFTEN I try to dictate the report and it is mangled by speech recognition.
link
    Created 27-Jul-2018
israndy
43